Welcome

So why am I blogging? The truth is I want to connect with marketers and business people, and share some of my experience. My aim is give hints and tips to less experienced marketers and maybe even provide a few helpful pointers to the more practised professionals. I hope you find it useful. I'd love to hear your feedback. Please feel free to post your comments.

Wednesday, September 29, 2010

Improve your proof reading skills

Any piece of writing about your business is a reflection of your brand, so it needs to be polished and correct. Copy that contains poor spelling and bad grammar gives of the impression of laziness and lack of intelligence, which I’m sure, is never the intention of the writer.
Try out your proof reading skills on the paragraph below. How many errors can you spot?
Its important to poof read you’re work. While you may have reading it many times alraedy, characters can move around during the design proces, leaving your work looking shabby and potentially damaging to your brand,
There are 7 errors in the paragraph above. Did you find them all?
Improve your proof reading skills by using the helpful pointers below. Find and correct errors and typos before your copy is published.
Check Headlines
Headlines are the first thing to be read by your audience but are so often ignored in the proof reading process. Make a point of reading your headlines and checking for errors.
Call phone numbers
Don’t let your hard work go to waste and print the wrong phone number. It not only makes your organisation look silly, but can be a real pain to manage if large numbers of customers start calling the wrong number. Call all the phone numbers in your copy to ensure they are correct. (It’s also a good way to find out if the people answering calls are aware of any potential promotion etc. I’ll cover more on stakeholder management in another blog post)
Read the text backwards
Reading backwards is a great way to check for spelling errors. When we read, particularly if we’ve read something several times, our minds alter words for us and we understand the sense of the text without concentrating on each individual word. Reading backwards will allow you to look at each word and check the spelling.
Read the text aloud
Read your copy aloud and check for punctuation. Pay attention to your breathing as you do this and you will naturally see where commas and full stops are required.
Enlist the help of someone who’s not read the copy before
We all suffer from blindness to our own mistakes after reading and re-reading a document. So ask someone who’s not been involved in your project to proof read it for you. Just make sure they have a good grasp of spelling and grammar! This is also a perfect way to conduct a final “sanity” check over the document and ensure it all makes sense.
Explain acronyms
Check any acronyms have been explained. If not, then consider whether the target audience can reasonably be expected to know what they mean. If in doubt, then put the explanation in brackets after the first occasion the acronym is used.
Avoid industry jargon
It depends on your audience as to how much industry jargon you can use.  Jargon should be limited to copy targeted at those in your industry.  In most cases plain English is the best option for communication of any kind. If you are unsure if an industry jargon term will be understood, then the best solution is to find another word.
Know your apostrophes
Miss-use of the apostrophe is becoming more prevalent in the English language, and is a pet hate of mine. If you need a recap on the apostrophe’s use, this link is a handy reminder.
Spell in the correct language
Obviously you need to correct any spelling bloopers in your copy.  But also consider your audience’s nationality.  Commonly used words like “organise”, “centre” or “specialise” can aggravate British or Australian audiences when written as “organize”,” center” or “specialize”. Computer spell checkers often default to “English US” language. Check this and alter your document to the appropriate version of English to avoid inadvertently annoying your audience.

CraftWrite provides copywriting and editing across a variety of mediums. For help to produce top quality copy that will make your brand shine, contact Jill Bynon on jill@craftwrite.com.au

Wednesday, September 22, 2010

Top tips to get the most from your customer newsletter

For many businesses, newsletters are a great way to keep in touch with customers. You can tell them about new products and hopefully drive some new sales. Or, at the very least, retain existing business.

We live in a world where our email in-boxes are overflowing with newsletters, weekly bulletins and virtually every bill we receive has a newsletter enclosed. So how do you ensure that your newsletter is among the ones to actually be read?

Whether you're preparing a printed edition or an sending an email version, here are some tips for driving some return on investment from your company newsletter:

1. Keep the content relevant. Customers find no value in reading about your recent staff bowling night or Christmas party. So if the company news does not have a direct relevant effect on your customers, leave it out.

2. Create several versions. If possible, segment your customer database and write newsletters to appeal to various different customer groups. This may even involve a different creative look for each, depending on the diversity of your customer base. Use whatever purchasing intelligence you've got on hand to build a picture of your customers.

3. Be informative. It might sound obvious, being a newsletter and all, but it's surprising how many company newsletters are devoid of news. We all love a piece of gossip, or to be first to hear the news. We like to be kept up-to-date on new trends. So communicate something that your reader can't find out anywhere else. Empower them with news, and they'll look forward to the next edition.

4. Make them feel special. Customers need a reason to open your newsletter. They want to know what's in it for them. Show them you appreciate their business by giving them a special offer that they can only have from receiving the newsletter.

5. Listen to your customers. What do they want to hear about? Conduct surveys. This doesn't need to be expensive market research. Put a poll on your website. Get your call centre staff to ask a few questions at the end of a call. Get feedback from your sales representatives. There are lots of simple ways to gather information. And importantly, your customers will appreciate you all the more for it.

6. Plan regular communications. How often have newsletters been started and launched with great gusto, only to print one edition? Think ahead about how you will sustain a regular newsletter. If you know your customers will appreciate a weekly newsletter (and I'll come to frequency in a minute) then for goodness-sake make sure you've got enough material to make it worth reading.

7. Get the frequency right. There are some really bad offenders out there (and I won't name names) who alienate their customers by communicating far too frequently. Don't let this be you. Working out a reasonable frequency all depends on your product and how often customers interact with your business. But let's just say that most people will hit the delete button on a daily email.

8. Drive interaction. Use your newsletter to encourage customers to get in touch with you again. Some examples of ways to do this include running a  competition, gathering feedback from a poll or giving them a voucher to redeem in store. Avoid hard sell tactics. Encourage interaction and customers will feel good about doing business with you.

9. Feature customers. Use real case studies to demonstrate the value of your product or service. Other customers will identify with these stories and may learn something new about your business offerings.

If your customer newsletter needs re-vamping or you want to start up a relevant, interesting and well-written newsletter that your customers will appreciate, then contact CraftWrite today: jill@craftwrite.com.au